Get Your VAT Refund
Track your VAT refund or learn how to receive it.
Which Country Did You Shop In?
Find the eligibility criteria, the steps to follow, and the available refund methods for each destination so you can make the most of tax-free shopping.
You Shopped in France
You Shopped in Belgium
Frequently Asked Questions About tax-free Shopping
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When will I receive my VAT refund?
Your refund is processed once your tax-free form has been validated by customs. You can track the status of your request at any time using the online tracking tool.
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What should I do if I did not validate my form before leaving the European Union?
Customs validation is mandatory to obtain your refund. If this step was not completed before your departure, the VAT refund cannot be processed. If you were unable to obtain validation of your tax-free form due to a malfunction or absence of customs services, we invite you to contact SolPay customer service, specifying your last EU exit point or departure airport.
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How long do I have to validate my tax-free form?
In both France and Belgium, you have 3 months plus the current month from the purchase date. For example, if you made a purchase in March, you have until the end of June to validate it.