Find a Customs Office or Tax Refund Point in Belgium
To receive your VAT refund, your tax-free form must be validated before leaving the European Union.
Where to Validate Your tax-free form in Belgium
Look for signs indicating “Détaxe – Tax Refund” or “Douane – Customs – Zoll” in departure or arrival areas.
Not all border crossings are equipped, so make sure to plan ahead before your departure.
International Airports
Validation must be completed before checking in your luggage, so that you can present your purchases to a customs officer if required.
International Train Stations
Some Belgian stations serving international routes may provide access to a customs office or a validation area, depending on traffic and schedules.
Frequently Asked Questions
How long do I have to validate my tax-free form?
In both France and Belgium, you have 3 months plus the current month from the purchase date. For example, if you made a purchase in March, you have until the end of June to validate it.
What should I do if I did not validate my form before leaving the European Union?
Customs validation is mandatory to obtain your refund. If this step was not completed before your departure, the VAT refund cannot be processed. If you were unable to obtain validation of your tax-free form due to a malfunction or absence of customs services, we invite you to contact SolPay customer service, specifying your last EU exit point or departure airport.
When will I receive my VAT refund?
Your refund is processed once your tax-free form has been validated by customs. You can track the status of your request at any time using the online tracking tool.
Need Help with Your Tax Refund?
For any questions regarding your tax refund, the SolPay customer service team is available to assist you.