Find a Customs Office or Refund Point in France
To receive your VAT refund, your tax-free form must be validated by customs before leaving France or the European Union.
Where to Validate Your tax-free form in France
Customs validation is a mandatory step to obtain your VAT refund. In France, validation can be completed at several types of locations.
Look for signs indicating “Détaxe – Tax Refund” or “Douanes françaises – French Customs” in departure or arrival areas.
International Airports
Validation must be completed before checking in your luggage. Most French airports are equipped with PABLO kiosks for electronic validation and, depending on the terminal, customs offices where an officer can manually validate your tax-free form.
International Train Stations
Some stations serving international routes may have a PABLO kiosk or a customs office, usually located before the international boarding area.
Road Border Crossings
If you leave France by road, some border crossings are equipped with validation devices, either a PABLO kiosk or a customs office.
Looking for a PABLO Kiosk?
Access the list of PABLO kiosk locations across France.
Not all border crossings are equipped, so make sure to plan ahead before your departure.
Paris Region
- Roissy Charles de Gaulle Airport (CDG) — Terminals: T1, T2A, T2C, T2D, T2E, T2F, T3
- Paris-Orly Airport (ORY) — South Terminal, West Terminal
- Gare du Nord (Paris) — Eurostar Terminal
- Chessy Marne-la-Vallée Station (Disneyland Paris) — Eurostar Terminal
- Toussus-le-Noble Aerodrome
Provence – Côte d’Azur – Mediterranean
- Marseille Provence Airport — Terminal 1, Hall A
- Grand Maritime Port of Marseille — Hangars 18 and J0, La Major maritime station
- Nice Côte d’Azur Airport — Terminals T1, T2 and TAA
- Montpellier Méditerranée Airport — Terminal, Gate B
- Béziers Cap d’Agde Airport — Public area
- Nîmes-Garons Airport — Public area
- Carcassonne Airport
French Alps (Ski Resorts)
- Lyon Saint-Exupéry Airport — Terminal 1, Hall B / Arrivals
- Chambéry Savoie Airport — Commercial terminal
- Grenoble Alpes Isère Airport — Main Hall / Departures
- Moûtiers – Salins – Brides-les-Bains SNCF Station
- Bourg-Saint-Maurice SNCF Station
South-West & Atlantic (Bordeaux, Basque Country, Loire)
- Bordeaux-Mérignac Airport — Hall B, Departures
- Bergerac Dordogne Périgord Airport — Hall B, Departures (1st floor)
- Biarritz Pays Basque Airport — Departures Hall
- Limoges Bellegarde Airport — Public area
- Nantes Atlantique Airport — Terminal 1, after border control
Northern France (English Channel & Normandy)
- Port of Calais — Ferry terminal
- Channel Tunnel – Eurotunnel (Coquelles) — Dickens Building
- Port of Dunkirk — Maritime station
- Lille Europe Station — Eurostar boarding area
- Port of Cherbourg — Maritime station (pedestrian and vehicle lanes)
- Ouistreham Ferry Terminal (Caen)
- Le Havre Maritime Station — Pedestrian ferry terminal
- Dieppe Maritime Station — Pedestrian terminal
- Honfleur Cruise Terminal
- Caen-Carpiquet Airport
Swiss Border, Alsace & Jura
- Geneva International Airport — Tax refund customs counter (French zone)
- Geneva Cornavin Station
- Ferney-Voltaire Border Post
- Saint-Julien-en-Genevois Border Post
- Vallard-Thônex Motorway Platform
- La Ferrière-sous-Jougne Border Post
- Strasbourg-Entzheim Airport
- Saint-Louis Motorway Customs Platform
- Basel-Mulhouse-Freiburg Airport
Caribbean
- Martinique Aimé Césaire Airport (Le Lamentin)
Paris – Île-de-France
Paris city center:
- Cash Paris : 111 Avenue Victor Hugo, 75784 Paris Cedex 16.
Paris-Orly Airport:
- Global Exchange France.
Paris Charles de Gaulle Airport:
- Global Exchange France.
Côte d’Azur & Monaco
Nice Côte d’Azur Airport
- Global Exchange France — Terminal 2, airside, Hall A.
Saint-Tropez
- Masterchange — 30 rue Général Allard, 83990 Saint-Tropez
Monaco
- Monafinance — 1 avenue des Citronniers, BP 273, 98000 Monaco
South-West & Provence
Bordeaux Airport
- Global Exchange France, Bordeaux Airport, 33700 Mérignac
Marseille Provence Airport
- Global Exchange France — Terminal 1, Hall A, city-side departures.
Avignon
- Nova Cambios — 14 rue de la République, 84000 Avignon
Swiss Border
Geneva Airport
- Change Helvetic — Geneva International Airport, CP 87, 1215 Geneva
Saint-Julien-en-Genevois
- Lémanique de Change — Plateforme Bardonnex, BP 44113, 74160 Saint-Julien-en-Genevois
Frequently Asked Questions
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How long do I have to validate my tax-free form?
In both France and Belgium, you have 3 months plus the current month from the purchase date. For example, if you made a purchase in March, you have until the end of June to validate it.
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What should I do with my form after it receives the customs stamp?
🇫🇷 In France, you have 6 months from the issue date of the form.
🇧🇪 In Belgium, you have 3 years from the issue date of the form.To receive your refund, once your form has been validated, you must send your Tax Free form using the prepaid envelope provided by the store or in a standard envelope to the following address:
SolPay Tax Free
11-13 Chemin de l’industrie
06110 Le Cannet
France -
What should I do if I did not validate my form before leaving the European Union?
Customs validation is mandatory to obtain your refund. If this step was not completed before your departure, the VAT refund cannot be processed. If you were unable to obtain validation of your tax-free form due to a malfunction or absence of customs services, we invite you to contact SolPay customer service, specifying your last EU exit point or departure airport.
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When will I receive my VAT refund?
Your refund is processed once your tax-free form has been validated by customs. You can track the status of your request at any time using the online tracking tool.
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To whom should I send my tax-free form?
Once you have obtained a customs stamp:
Send us the original of your form in the prepaid SolPay envelope provided or to the following address:
SolPay
11 chemin de l’Industrie
06110 Le Cannet, FranceTip: remember to take a photo of your form before mailing it to facilitate any future exchanges with SolPay Customer Service.
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What should I do after validating my tax-free form?
- If you validated at a PABLO kiosk (in France only): you don’t need to send us anything.
- If you obtained a customs stamp: send us the original of your form in the prepaid SolPay envelope provided or to the following address:
SolPay
11 chemin de l’Industrie
06110 Le Cannet, France -
How can I get my tax-free form validated?
On the day of your departure, keep your purchases with you: they must be presented to customs in case of inspection, in their original packaging and unused.
If you wish to place your purchases in checked baggage, you must validate your form before checking in your luggage. The rules differ depending on the country where you made your purchases.
You can validate your form in two ways:
- Electronic validation at a PABLO kiosk (in France only): use a PABLO kiosk.
- Customs stamp validation (France and Belgium): have your form stamped by a customs officer in the last European Union country you visit.
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How long do I have to validate my tax-free form?
In France, as in Belgium, you must have your tax-free form validated by customs no later than the end of the 3rd month following the month of purchase.
Example: For a purchase on January 10, validation is possible until April 30.
Reminder: On the day of validation, you must present your goods intact and unused to customs.