How to get a tax refund
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When paying for your purchases, ask the salesperson for a VAT refund form. They will ask to see your passport (or identity card for Swiss customers) and will then give you a prepaid SolPay envelope.
You have three months from the end of the month during which you made your purchase(s) to have your refund form stamped when you leave the European Union at the end of your trip. You have 21 days for advance refunds.
If you are leaving Europe from France, head to a PABLO kiosk and follow the instructions on the screen to scan your form. If you have any problems with the kiosk, speak with the customs office.
If you are leaving Europe from another country, go directly to customs to get your refund form stamped.
No stamp = No refund.
You will then need to send us the form(s) stamped by customs (or PABLO) in one of our prepaid envelopes or use the following address:
SolPay
11/13 Chemin de l’Industrie
Canéopole
06110 Le Cannet
FRANCE
If you want to receive your refund in cash, go to one of our refund partner offices.
If you have correctly followed the previous steps, you will receive your refund within six weeks* from the date your VAT refund form was stamped.
*Average processing time
Track your refund
Find refund offices
- Paris
- French Riviera - Nice
- Saint-Tropez
- Rhône-Alpes Region
- Avignon
- Marseille
- Dijon
- Bordeaux
France
Paris
Cash Paris At Roissy Charles de Gaulle Airport
- Terminal 2E – after security – Hall K (Open from 8 am to 10 pm)
- Terminal 2 AC junction – after security (Open from 8 am to 4 pm)
- Terminal 2E – after security – Hall L (Open from 8 am to 10 pm)
- Terminal 2E – after security – Hall M (Open from 7 am to 3 pm (or last flight))
Cash Paris At Orly Airport
- Orly 4 – before security- Departure level / Open from 8 am to 9 pm
Global Exchange at Roissy Charles de Gaulle Airport
- Terminal 2B/D - Departures after customs
- Terminal 2B/DS - Arrivals/Baggage reclaim area
- Terminal 2F - Departures - Hall F - gate F25/F56
- Terminal 2F - Arrivals, public area - gate 12
- Terminal 2E - Departures after customs - gate L/L41/L42/L21/K/K41
- Terminal 2E - Arrivals West/Baggage reclaim area
- Terminal 2E - Arrivals East after customs/Baggage reclaim area
- Terminal 2E - Arrivals and departures, public area
- Terminal 2A - Arrivals and departures - gate 5
- Terminal 3
Global Exchange At Orly Airport
- Orly 3 - Departures Level 1 - After Customs
- Orly 4 - Departures Level 1 - After Customs
- Orly 1-2 - Departures Level 1, Gate 21D
Novacambios
- 11 Rue Auber, 75009 Paris
France
French Riviera - Nice
Interchange at Nice airport
- T1: Arrival hall (6.45am to 10.30pm)
- T1: Boarding gate A (7.30am to 8.00pm)
- T2: Arrival hall (6.45am to 10:00pm)
- T2: Departure hall, room A (7.30am to 9.00pm)
France
Saint-Tropez
Master Change (9am to 12pm / 2pm to 6pm)
- 30, Rue Général Allard - 83990 St-Tropez
France
Rhône-Alpes Region
Lémanique de Change
- Plateforme auroroutière de Thonex-Vallard - 74240 Gaillard
- Plateforme autoroutière de Bardonnex - 74160 Saint-Julien-en-Genevois
France
Avignon
NOVACAMBIOS
- 14 Rue de la République, 84000 Avignon
France
Marseille
Global Exchange at Marignane airport
- Terminal 1 - Hall 1
France
Dijon
NOVACAMBIOS
- 12 Rue de Rameau, 21000 Dijon
France
Bordeaux
NOVACAMBIOS
- 46 Cours du Chapeau Rouge, 33000 Bordeaux
Global Exchange
- Liaison Terminal A-B Landside
- Billi Terminal Airside
Monaco
Monafinance (10am to 7pm)
- 17 av des spélugues 98000 Monaco
Switzerland
Global Exchange Group at Geneva airport (6.30am to 9.00pm)
- Public departures area, location 11
- Transit departures area, location 33
- Arrivals, location 72