About us
SolPay is a French company based near Cannes, specializing in tax-free services for international shoppers.
Since 2008, we have supported thousands of stores in offering a simple, fast, and fully compliant tax-free service.
Our mission: make tax-free accessible without complexity, through a reliable and secure solution designed for real retail environments.
Our Purpose
Simplify tax-free. Enhance the in-store experience.
Tax-free is a powerful growth driver for stores and a major advantage for travelers. Yet for many years, it was perceived as technical, time-consuming, and difficult to implement.
SolPay was created to change that reality:
- Fewer constraints,
- Fewer errors,
- Greater customer satisfaction,
- Better performance for stores.
What We Do
Tax-free solutions designed for stores and travelers
We design digital solutions that enable a tax-free transaction in under 30 seconds, on any device: computer, tablet, or smartphone.
Our tools adapt to all retail environments: independent stores, premium boutiques, European retail groups, concept stores, tourist destinations, and cross-border shopping areas.
We support stores at every step:
- Simple and guided setup,
- Team training,
- Support available 6 days a week,
- On-site presence,
- Traveler assistance.
Our Approach
Regulatory Expertise and Built-In Compliance
SolPay is a tax-free-refund operator approved by French customs and PABLO-certified. Compliance is not an add-on — it is built into every step of our solutions.
Intuitive Technology Designed for Real Retail Use
Automatic passport scanning, guided data entry, instant tax-free form generation, and accessible history: everything is designed to reduce checkout time and secure processing.
Flexibility and Seamless Integration
No complex setup: SolPay runs on your existing devices and can connect to your point-of-sale software. You manage tax-free from a single tool, with no data re-entry — saving time and reducing cashier errors.
Human Support and Proximity
At SolPay, human support is not optional — it is a core strength and a founding value.
Our teams are available, responsive, and hands-on every day to support stores at every stage (setup, training, day-to-day operations) and assist international shoppers when needed.
With SolPay, you are never alone: you have a dedicated contact, fast answers, and hands-on support in the field.
A Seamless Experience for Travelers
Credit card or cash refund, online tracking, guided process: tax-free becomes effortless.
Key Figures
SolPay in numbers:
Over 4,000
partner stores
500,000
tax-free forms generated each year
Continuous growth
driven by the rise of international tourism
Solutions used across France and Belgium
by stores of all sizes
Our Values
Innovation
At SolPay, innovation addresses real-world retail challenges: more simplicity, more speed, and more security every day. Our differentiation is built on recognized expertise in complex and evolving customs and tax environments, enabling SolPay to support its clients for the long term where other solutions have reached their limits.
Proximity
Being close means being present in the field, training, answering questions, and guiding teams every day. SolPay works alongside its clients with a human, accessible, and responsive service that goes beyond providing a tool — it truly supports teams over time.
Reliability
Reliability is at the heart of our commitment. We guarantee customs compliance and the security of every step of the process, through robust, available, and fully controlled solutions. Quality, compliance, and service continuity: no room for the unexpected.
Integrity
Trust is built on transparency and honesty. SolPay is committed to acting in strict compliance with regulations, with clear communication, responsible practices, and full adherence to regulatory requirements.
Expertise
Our added value is built on deep mastery of regulatory and technical frameworks. This expertise enables us to deliver informed, pragmatic, and directly actionable advice to retailers, regardless of their size or sector.
Agility
The regulatory landscape evolves, and so do field requirements. SolPay makes agility a key driver: rapid adaptability, modular and custom solutions, and continuous improvement in service of performance and compliance.
Our Commitment to Retailers
SolPay supports professionals who want to:
- Attract more international customers,
- Enhance their in-store experience,
- Increase their average basket,
- Offer a premium service.
Contact Us
Want to simplify tax-free in your store?
Our team is ready to help you.
