Everything you need to know to offer Tax Free in-store
Whether you manage an independent boutique or a network of points of sale in France, Tax Free is an immediate lever to increase your sales with international customers. While the regulatory framework may seem technical, its operation in-store is now simple and perfectly manageable.
This FAQ has been designed to provide you with clear, concrete, and useful answers, allowing you to offer Tax Free serenely, secure your sales, and optimize the experience of your international customers.
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Can tax-free really boost my store’s revenue?
Yes. For international shoppers, tax-free is a powerful purchase trigger. By reducing the perceived price, it facilitates the sale of high-value products, increases the average basket, and strengthens the appeal of your point of sale to non-resident travelers.
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How can I promote tax-free shopping to my international customers?
By making it visible and announcing it simply. SolPay supports you with communication materials adapted to the store and clear messaging for your teams. Result: your customers immediately understand the advantage, and tax-free shopping becomes a dedicated sales argument.
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Does tax-free shopping represent a cost for my store?
No. SolPay solutions are 100% free for the retailer. You pay no commission on your sales. Remuneration applies only to the VAT effectively refunded to the traveler.
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Does tax-free shopping impact checkout fluidity?
On the contrary. Integrated into your tools, tax-free shopping does not slow down checkout. With mobile or off-register solutions, your teams can manage tax-free without creating waiting times, even during peak periods.
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What happens after the form is validated by the customer at customs?
Once the form is validated, SolPay takes over: tracking validations, administrative management, customer refund, and handling any potential requests. You have no additional management to ensure after the sale.
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How can I ensure a tax-free form is compliant?
Compliance relies on the accuracy of the information entered.
Verify that the sale information (amount, quantity, ex-VAT amounts, inclusive-VAT amounts, description of goods) and the customer’s information are accurate and consistent. If you have any questions, our customer service is available 6 days a week. -
What types of products can I offer tax-free in my store under French regulations?
The majority of goods sold in-store can qualify for tax-free: fashion, accessories, leather goods, watches, jewelry, perfumery, premium, or non-food products.
The essential requirement is that the goods must be new, unused, and intended for export outside the European Union. -
Is there a minimum purchase amount in France to issue a tax-free form?
🇫🇷 In France, the legal minimum amount is set at €100.01 including VAT per store per day.
🇧🇪 In Belgium, the legal minimum amount is set at €125.01 including VAT per store per day.As soon as this threshold is reached, you can offer tax-free shopping to your eligible customer, in full compliance.
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Is training provided for my sales team?
Yes. Our sales representatives can travel for in-person training with your teams (Paris, South, Rhône-Alpes). In other regions, training is provided remotely (by phone or video conference). SolPay tools are designed to be quickly adopted, even by teams unfamiliar with tax-free shopping. A simple session validates best practices and quickly makes your teams autonomous.
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Does tax-free shopping complicate daily management for my teams?
No. With SolPay solutions, tax-free shopping is integrated into the sales process. Information retrieval is automated, forms are generated quickly, and your teams remain focused on what matters most: customer relationship and sales.
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Is offering tax-free shopping in my store a real business driver?
Tax-free shopping directly influences the purchasing decision of international customers. It helps increase the average basket size, facilitates the sale of premium products, and strengthens your store’s appeal to high-purchasing-power customers. Integrated into your tools, it becomes an immediate competitive advantage.