Custom solutions: tax-free shopping designed for your organization
As your volumes grow and operations become more complex, a standard solution is no longer enough to improve efficiency and ensure reliable day-to-day operations.
With SolPay, benefit from custom solutions built through a collaborative design approach. We work alongside your teams to develop a tax-free setup fully aligned with your processes, tools, and organization — without imposing a rigid model.
A flexible approach designed to adapt to your organization, not the other way around.
Who are custom solutions for?
SolPay custom solutions are designed for organizations where tax-free processing is a strategic operational priority. As volumes increase, tax-free quickly creates real operational challenges:
- How do you absorb peak traffic without saturating the checkout?
- How do you harmonize practices across multiple stores or brands?
- How do you reduce the workload on sales teams?
- How do you provide a clear and autonomous journey for international shoppers?
- How do you remain compliant, even across multiple countries?
We design solutions together that address these operational challenges — not solutions that add another layer of complexity.
Solutions already deployed
How do you consolidate tax-free eligible purchases across a shopping center, without adding administrative burden to individual stores?
Solution:
- Self-service tax-free kiosks installed at the shopping center entrance
- Purchases made across multiple stores within the same center can be consolidated into a single tax-free form
- Store staff no longer need to manage tax-free transactions individually
Result: a simplified experience for travelers, a reduced workload for retailers, and better volume management.
How do you integrate tax-free processing into an existing POS environment?
For some high-volume retailers, SolPay has developed specific adaptations of its solutions capable of connecting with virtually any POS software.
- The sales associate scans a QR code or receipt (depending on the setup)
- Sale data is automatically retrieved from the POS system, regardless of which platform is used
- The tax-free process is adapted to the brand’s workflows (roles, timing, and operational touchpoints)
Depending on technical and organizational constraints, the integration can rely on different methods (existing connectors, data exchanges, or assisted workflows) — without requiring any change to in-store tools.
This approach can be deployed and adapted across heterogeneous environments within the same retail network.
Result: zero data re-entry, a smooth experience for store teams, and tax-free processing fully integrated into existing POS systems — without dependency on a specific vendor.
How do you take tax-free processing entirely off the sales team’s plate?
Solution: SolPay designed self-service tax-free kiosks for Fragonard:
- Kiosks equipped with a tax-free terminal
- Travelers complete their own tax-free process autonomously, directly in store
- Sales staff only need to direct customers to the kiosk when necessary
Result: less pressure on the sales floor, more time for selling, and a smooth experience for travelers.
How do you let customers finalize their tax-free request after the purchase, outside the store?
To address real on-floor situations (passport unavailable, time constraints), SolPay developed a complementary web app:
- Customers can complete their tax-free request later, away from the point of sale
- Access via a QR code provided in store or at a kiosk
- Sale information (and sometimes passport data) is preloaded
- Refund status tracking and next steps are clearly indicated
Result: fewer abandoned requests, greater flexibility for customers, and an improved customs validation success rate.
What a custom approach delivers for you
A setup that adapts to your processes and priorities
Every project is built on advanced configuration, designed to align with your organization.
A custom solution enables per-store configuration, multi-store and multi-user management, and role-based workflows — with rules tailored to your operational priorities.
Tax-free processing integrates naturally into your operations, without imposing a one-size-fits-all model.
Integration into your tools, without unnecessary complexity
Every custom solution can build on SolPay’s existing products (Online or Mobility) and connect to your current POS environments. Depending on your project, tailored IT integrations can be implemented, enabling consistent and fully controlled deployment across your entire network.
Compliance and security: a reliable long-term framework
Regardless of the level of customization, compliance remains a fundamental requirement.
SolPay is an operator approved by French and Belgian customs. Every deployment includes automatic consistency checks (identity, payment, refund), full transaction traceability, and strict compliance with regulatory frameworks — including in multi-country environments.
Your operations remain fully compliant and protected, without adding operational complexity for your teams
Deployment and support
Custom solutions include structured support, designed for complex organizations.
Onboarding is progressive and guided, training is tailored to different staff profiles, and documentation is clear and accessible.
On-site support is available in key locations, with ongoing and responsive assistance.
Result: fast onboarding, reduced checkout pressure, and smooth adoption by your teams.
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Tell us about your needs
Do you have a specific challenge around tax-free shopping?
Talk to a SolPay expert and let’s build the tax-free solution tailored to your business model together.
