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How Histoires de Parfums Modernized and Accelerated Tax Refunds in Its Paris Boutique Thanks to Shopify POS and SolPay

In the Marais district, in the heart of Paris, the Histoires de Parfums boutique welcomes an international clientele every day, eager to discover the brand’s olfactory creations.

Founded in 2000, the brand established itself in the niche perfume industry with a unique approach: telling stories through fragrance. Its Paris flagship store, located on Rue du Roi Doré, attracts a large tourist clientele, making tax refunds an essential service.

With an international clientele representing between 50% and 75% of its business, the checkout experience is a key part of the customer journey.

In a premium boutique, every detail matters:

  • the quality of advice,
  • the welcome,
  • smooth checkout,
  • but also the way tax refunds are handled.

Because for an international customer, a tax refund process that is too long or too complex can quickly ruin the in-store experience.

SOME KEY FIGURES

SolPay Mobility s’appuie sur un dispositif simple, robuste et parfaitement adapté aux réalités du terrain.

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50 à 75 %

of international customers

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Less than one minute

to complete a tax-refund

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100 % integrated

with Shopify POS

For stores located in tourist areas or shopping destinations, tax refunds become a real driver of attractiveness and growth.

However, to fully benefit from it, it is essential to offer a process that is simple, fast, and reliable, both for merchants and travelers.

A TAX REFUND PROCESS THAT WAS STILL TOO MANUAL

Before SolPay, Histoires de Parfums was already using another tax refund operator. The service worked correctly, but the process remained largely manual and not well suited to the speed expected in-store.

Like many merchants equipped with Shopify POS, teams had to manage tax refunds in a separate environment from the checkout system, with more handling and re-entry of information.

Concretely, this meant:

  • manually filling in information,
  • switching from one tool to another,
  • increasing checkout time,
  • and requiring sales staff to spend more time on administrative tasks.

“The fact that everything had to be filled in manually” was identified as the biggest constraint in their previous setup.

During peak tourist periods, this loss of time became especially noticeable.

Already using Shopify for both e-commerce and its physical point of sale, the brand was looking for a solution capable of integrating naturally into its existing environment, without adding operational complexity.

The goal was simple: to achieve in-store the same smoothness and simplicity as on their e-commerce website.

A TAX REFUND SYSTEM DIRECTLY INTEGRATED INTO SHOPIFY POS

It was in this context that Histoires de Parfums chose SolPay.

The trigger? The simplicity of the solution and its speed of use directly within Shopify POS.

With SolPay, tax refunds are no longer a separate process from the sales journey: they integrate directly into the Shopify POS environment used daily by the teams.

Sales information is automatically synced from Shopify POS

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Customer data is quickly retrieved (passport and bank card scan)

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The tax refund form is generated in a few seconds, no manual entry

A SMOOTHER EXPERIENCE FOR TEAMS… AND CUSTOMERS

“We are delighted to have changed solutions because SolPay is much more practical and easy to use.”

In a premium retail environment welcoming international customers, a few extra minutes of waiting can quickly damage the customer experience.

By significantly accelerating the tax refund process, Histoires de Parfums can now offer a much smoother, more modern, and more consistent journey aligned with the expectations of its international clientele.

This speed has a concrete daily impact:

  • less waiting time at checkout,
  • less friction for sales associates,
  • and a more pleasant experience for international customers.

The adoption of the solution also happened very naturally within the teams. In just a few weeks, sales associates were already comfortable with the tool and quickly noticed a real difference in the way they handled tax refunds daily.

Today, the boutique no longer considers returning to its previous setup.

SolPay x Shopify POS: Tax Refunds Designed for Modern Retail

Their tax refund process works directly from their usual checkout environment, without external software or manual re-entry.

SolPay’s goal is simple: to make tax refunds as seamless as a standard checkout.

Concretely:

  • sales data is automatically synced from Shopify POS,
  • customer information can quickly be retrieved via passport scan,
  • and the tax refund form is generated in just a few seconds.

All with an experience designed for in-store teams: faster, more intuitive, and much easier to learn than traditional workflows.

For retail brands serving an international clientele, this not only saves time at checkout, but also provides a more premium customer experience aligned with modern retail standards.

Do you use Shopify POS in-store?

SolPay supports retail brands equipped with Shopify POS that want to simplify their tax refund process and offer a smoother experience to their international customers.

Contact our team to discover how to integrate tax refunds directly into your Shopify POS sales journey.

Learn more
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